Policies

The boring but absolutely necessary page, our policies! Take time to read through our policies as a business and feel free to send over any queries to our contact team: Lunaia.uk@gmail.com 
Returns Policy 
Colours may slightly vary to what is displayed on our website however please be assured we try to represent the true colour as accurately as possible. Photography, monitors, mobile devices etc.. can all sometimes alter the colour.
All our items are quality controlled before we ship them off, if the item for whatever reason isn’t what you expected, broken or damaged upon arrival, please follow the procedure for returning goods:
1. Please ensure you are returning the item as received, unused or unworn with all original tags and packaging. You will also need to return the sales form which will be in your order parcel. 
2. Contact us before sending the order back to discuss the problem and organise a refund/credit to your account. LUNAIA.uk@gmail.com - you must contact us within 14 days of receiving the item should you wish to return. 
3. Organise to return the item back to the address as discussed via email. This is solely your responsibility. As a small business, unfortunately we do not cover payment of returning shipping costs. 

Items must be returned within 30 days of you receiving the items but be eligible for a refund.
Shipping
An email will be sent out to your email address used when placing your order with a tracking number when the order has been dispatched. 
Please be wary of any custom charges if you’re ordering internationally, LUNAIA is not responsible for paying customs charges. 
We offer free postage for orders £50+ shipping to the UK. No code needed. 

Orders placed before 1pm GMT are dispatched that day, excluding weekends. 
 

Doors are open! Join the membership and unlock your inner magick, transform your life and connect with your soul tribe.

Recieve monthly themed, workbooks, live calls, exclusive industry expert calls and so much more… all organised in an app for your convenience!

And the best part… it’s only £15 a month until the end of February! Cancel at anytime, although I can guarantee you won’t want to!

Join Your Magick World

Who is this membership for?

❈ Anyone who is stuck in a cycle of overwhelm and burn out. Stuck in a cycle of the same old life that isn’t fulfilling and you feel like you can’t get anywhere with your desires.

❈ Spiritual explorers. Whether you’re new on your spiritual journey, or you have walked the spiritual path for years. Your Magick World offers easy to digest spiritual guidance, wisdom and best of all, brings you a community to support you.


❈ Magick Practitioners. Whether you practise witch craft, energy work, divination or any spiritual craft.. this membership is here for you to share your work and deepen your practise.


❈ Anyone seeking connection and transformations. If you feel called to explore your spirituality deeper and align with your highest self, this is the sacred space for you.

Your Membership Host, Sophie Elizabeth.

Hello! My name is Sophie and I will be your host in the membership. I will be here to support you, guide you and be your personal cheerleader as you achieve your goals!

I have a number of years of spiritual knowledge and wisdom to share with you, from manifestation and energy work to witchcraft and divination. I am obsessed with learning and deepening my practise, so anything I learn and love I will show to you guys. This membership is also a place for me to grow too, so we’re all in this together as one big spiritual community.

Step into Your Magick World and embrace the power within you. Your journey to transformation starts here. Are you ready?

I’m Ready! Sign Me Up!